Before you build software, map the work.

Start with one repeated job\nPick a process your team repeats every week. Write down its trigger, each handoff, the information it needs, and what a successful outcome looks like.\n\n## Find the expensive handoff\nLook for the step where information is retyped, a customer waits, or a teammate has to remember something. Count the frequency and time spent before choosing a solution.\n\n## Decide what stays human\nCustomer-facing messages, sensitive decisions, and unusual cases need clear review rules. Design an exception path alongside the happy path.\n\n## Build the smallest useful system\nA well-validated form, a reliable database, and an accurate status view can be more valuable than a sprawling dashboard.